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TERMS OF USE

Terms of
Use

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.zadarcruiseport.com/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Zadar (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

TERMS OF USE

1. INTRODUCTION

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.zadarcruiseport.com/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Zadar (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

By accessing the Website or using our services, you (the “USER”) agree to be bound by these Terms.

By accepting these Terms, the USER:

  • Confirms that they have read, understood, and agreed to these Terms;
  • Declares that they possess the legal capacity to enter into contracts in accordance with the Croatian Civil Obligations Act (Zakon o obveznim odnosima, NN 35/05, 41/08, 125/11, 78/15, 29/18, 126/21);
  • Accepts all obligations and responsibilities established herein.

These Terms remain valid indefinitely and apply to all interactions with the Website unless otherwise stated by the PROVIDER.

The PROVIDER reserves the right to amend these Terms unilaterally at any time, provided that such amendments do not retroactively affect services or agreements already performed. Any modifications will be communicated through the Website or other appropriate channels, in accordance with Articles 47–49 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22) and other relevant legislation governing electronic commerce.

 

2. PARTIES TO THE AGREEMENT

The contracting parties to these Terms are:

  • The PROVIDER: Global Ports Holding Limited, a company registered in England and Wales with its principal address at 35 Albemarle Street, 3rd Floor, W1S 4JD, London – UK, acting through its local operations in Zadar, Croatia.
  • The USER: Any individual accessing the Website or utilizing the services, who is responsible for ensuring the accuracy and completeness of all information submitted during interactions with the PROVIDER.

 

3. PURPOSE OF THE TERMS

These Terms define the contractual relationship between the PROVIDER and the USER, which arises when the USER interacts with the PROVIDER through the Website or in person at Zadar Cruise Port. This relationship primarily concerns the provision of services described on the Website, subject to the fees and conditions indicated or otherwise agreed upon.

 

Important Compliance Considerations:

  • Consumer Rights & Cancellation Policies: Consumer rights granted under the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22)—particularly those concerning withdrawal, cancellation, and refund rights—will be fully respected and clearly communicated in the section on withdrawal rights.
  • Electronic Commerce Transactions: In accordance with the Croatian Electronic Commerce Act (Zakon o elektroničkoj trgovini, NN 173/03, 67/08, 36/09, 130/11, 30/14, 32/19), all applicable terms and conditions will be made available to the USER prior to the completion of any online transaction.
  • Pricing Transparency: All service-related fees will be presented in a clear and easily accessible format, as required by Articles 13–15 of the Croatian Consumer Protection Act, and the USER will be asked to provide explicit confirmation before any payment is processed.

 

4. CONTRACTING PROCEDURE

To access certain services offered by the PROVIDER, the USER may be required to complete a registration process on the Website. Registration involves providing accurate and up-to-date personal information in compliance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22) and creating a secure user account with a unique username and password. The USER is responsible for maintaining the confidentiality of these credentials and must promptly notify the PROVIDER of any unauthorized access or misuse. By completing the registration, the USER acknowledges and accepts that their personal data will be processed in accordance with the PROVIDER’s Privacy Notice, which is prepared in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (Zakon o provedbi Opće uredbe o zaštiti podataka, NN 42/18). Access to services is subject to availability and, where applicable, to the successful completion of payment as described in Section 9 of these Terms.

 

5. GENERAL TERMS OF SERVICE

The following general conditions apply to all services made available through the Website. All services are governed exclusively by these Terms, and no other stipulations—whether oral or written—shall be binding unless expressly accepted in writing by the PROVIDER. Services are provided “as is,” without any warranties or guarantees other than those expressly stated in these Terms or required by applicable Croatian and EU legislation. For any paid service, the total price—including applicable VAT (PDV) and any additional charges—will be clearly communicated to the USER prior to confirming the purchase, in accordance with Article 13 of the Croatian Electronic Commerce Act (Zakon o elektroničkoj trgovini, NN 173/03, 67/08, 36/09, 130/11, 30/14, 32/19) and Articles 47–49 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22).

 

6. RIGHT OF WITHDRAWAL

The USER may exercise the right of withdrawal (pravo na jednostrani raskid ugovora) in accordance with Articles 72–79 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22), under the following conditions:

The USER has 14 calendar days from the conclusion of the service agreement to withdraw, unless the service has already been fully performed with the USER’s prior express consent and acknowledgment that the right of withdrawal will be forfeited upon full execution.

The right of withdrawal does not apply to, services that are customized or tailored to the USER’s specific requirements, or the supply of digital content not provided on a tangible medium, where performance has begun with the USER’s prior explicit consent and acknowledgment of the loss of the right to withdraw.

 

How to Withdraw

  • Withdrawal requests must be submitted by email to info@zadarcruiseport.com or in writing to the PROVIDER’s local office in Zadar, Croatia.
  • If the agreement was concluded electronically, the USER will be informed of the withdrawal right and its conditions prior to confirming the transaction, in accordance with Article 47 and Article 72 et seq. of the Croatian Consumer Protection Act and Directive 2011/83/EU.

 

7. DISPUTES AND LIABILITY

The PROVIDER is committed to ensuring a reliable and satisfactory experience for all USERS. In the event of a dispute, the USER may submit a written complaint via email to info@zadarcruiseport.com, including a detailed description of the issue. The PROVIDER will respond within 30 days, either resolving the matter or providing a justified explanation if immediate resolution is not possible.

In accordance with Articles 131–135 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22) and Directive 2013/11/EU on Alternative Dispute Resolution (ADR), consumers may also seek out-of-court settlement through authorized ADR entities registered with the Croatian Ministry of Economy and Sustainable Development (Ministarstvo gospodarstva i održivog razvoja) or through the Online Dispute Resolution (ODR) platform operated by the European Commission, available at https://ec.europa.eu/consumers/odr.

 

8. FORCE MAJEURE

Neither party shall be held liable for delays or failures to fulfill obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods, storms)
  • Governmental actions or regulatory changes
  • Acts of war, terrorism, or civil disturbances
  • Industrial disputes or labor strikes not caused by the affected party

In the event of a force majeure, the affected party must notify the other party without undue delay. Obligations under this agreement shall be suspended for the duration of the event and resume once the force majeure condition has ceased.

This clause is governed by Articles 343–347 of the Croatian Civil Obligations Act (Zakon o obveznim odnosima, NN 35/05, 41/08, 125/11, 78/15, 29/18, 126/21), which regulate impossibility of performance (nemogućnost ispunjenja obveze) and excessive hardship (promijenjene okolnosti).

 

9. PRICING AND PAYMENT TERMS

All service prices are displayed in Euros (EUR) and include applicable Croatian VAT (PDV) unless otherwise specified. Payments may be made by credit card, electronic bank transfer, or other approved methods indicated on the Website. Any inquiries related to payments should be directed to info@zadarcruiseport.com. In compliance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22) and the Croatian Electronic Commerce Act (Zakon o elektroničkoj trgovini, NN 173/03, 67/08, 36/09, 130/11, 30/14, 32/19), all pricing details will be clearly communicated to the USER prior to the completion of any transaction. The PROVIDER will issue invoices in accordance with Croatian fiscal and electronic invoicing regulations, including the Value Added Tax Act (Zakon o porezu na dodanu vrijednost, NN 73/13, 148/13, 153/13, 143/14, 115/16, 106/18, 121/19, 138/20, 39/22, 113/23) and other applicable rules.

 

10. APPLICABLE LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Croatia, without prejudice to the protection granted to consumers by the mandatory provisions of the law of their country of residence, pursuant to Article 6 of Regulation (EC) No. 593/2008 (Rome I).

Any disputes arising from or related to these Terms shall fall under the exclusive jurisdiction of the competent courts in Zadar, Croatia, unless the USER qualifies as a consumer under the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22), in which case jurisdiction shall lie with the court of the USER’s place of residence or domicile, in accordance with Article 18 of Regulation (EU) No. 1215/2012 (Brussels I bis).

 

11. CONTACT INFORMATION

For any questions or concerns, please contact us:

Email: info@zadarcruiseport.com
Address: Gazenička cesta 28c, 23000 Zadar, Croatia