Additional security services are available to ensure the highest level of safety and security for cruise vessels, passengers, and crew. Solutions include manpower and equipment to meet the unique needs of each vessel. This service requires a minimum of 48 hours advance notice for each request.
Please contact your shipping agent for further information.
The Croatian Customs Department located in the terminal offers customs clearance and support services.
Please contact your shipping agent for further information.
Adherence to the highest international standards set by the ISPS Code ensures comprehensive security measures are available to protect ships and port facilities from security-related risks.
Experienced mooring personnel assists with berthing operations and securing the vessel along the assigned berth.
Advanced luggage screening processes are available, ensuring all baggage is thoroughly inspected for prohibited items and maintaining a safe and secure environment for passengers and crew members.
MARPOL-compliant services include waste reception, disposal, sewage treatment, and hazardous waste discharge. International standards ensure safe and environmentally friendly waste handling. Available upon request.
Metal detectors are strategically positioned throughout the facility to identify unauthorized metallic objects, providing an essential layer of security for passengers, crew, and port staff.
Passengers requiring wheelchair assistance should contact the shipboard team to request the service. The cruise terminal is fully adapted, accessible, comfortable and ensuring a seamless, barrier-free experience.
Latest technology and ISPS procedures are used in our passenger screening services, ensuring all individuals embarking at the port are securely and efficiently screened.
Coordination and segregation of different services at the piers prevent cross flows and ensure passenger safety. Operational movements are carefully planned to provide a seamless and secure experience.
Pilotage services provide expert guidance to the vessel’s master for navigating local waters safely. This is a mandatory service for all vessels calling at the port.
Croatian Border and Immigration officers are stationed at the Police station located within the port and provide 24/7 assistance and support services.
Port agency services are available, including cruise line representation and administrative formalities, coordination of marine & port services (mooring, pilots, towage, Marpol, provisioning), crew services (visa, transfers & hotel arrangements), and medical service.
Provisions supply services which include food, water, medical supplies and safety equipment are available upon request through your ship agent.
Towage service available upon request.
Waste treatment services are designed to minimize environmental impact and comply with all legislative requirements. Waste is managed efficiently, with meticulous record-keeping. Services are available upon request.
Guest Services 
Crew Services 
Ferry Services